5 Comments
User's avatar
Kristi Keller 🇨🇦's avatar

Hahaha this was a brilliant read 😆😆 Coming from someone who has worked in customer service ALL my life (hospitality), I expect FARRRRRR more than the world currently gives.

Maggie van Galen's avatar

Nothing lights up my day than to have a laugh-out-loud moment when reading an article! This was that moment: The story that starts with “I was on hold for 47 minutes…” and ends with someone screaming “REPRESENTATIVE!” while the chatbot cheerfully types, ‘I understand you’d like to buy a refrigerator!’” Thank you!

Susan's avatar

Thanks for lighting up my day with your comment! Abby has a way of taking the everyday things that make you want to scream into the void and flipping them into some kind of dysfunctional yet oddly satisfying form of group therapy. Appreciate the support!

Kyra Faison-Gardner's avatar

Oh my goodness, yes!

“It’s a slow-burn psychological experiment designed to make you give up.”

Really enjoyed this. Thanks for sharing.

Susan's avatar

We're all in this together!